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Manage Returns Like Print on Demand Fulfillment Provider Pro

Manage Returns Like Print on Demand Fulfillment Provider Pro

Approximately 30% of all online orders are returned. Some e-commerce retailers consider making the return process difficult for customers to eliminate returns. However, 92 percent of consumers said they would buy again if the easy product return process. So, to keep customers coming back, it’s critical to allow returns that require a solid online returns management system, such as one provided by a print on demand fulfillment provider expert.

WAYS TO IMPROVE YOUR RETURNS MANAGEMENT SYSTEMS LIKE A PRINT ON DEMAND FULFILLMENT PROVIDER EXPERT

1. Understand the Difference between Controllable and Uncontrollable Returns
controllable Returns

Product returns can cost you money or customers, so do everything to minimize them. It entails distinguishing between controllable and uncontrollable returns.

  •         Controllable returns can be reduced or eliminated through improved forward logistics processes. It includes looking for incorrect product descriptions, damaged packaging, slow delivery times, and general mismanagement.
  •         Uncontrollable returns are those that a seller has no control over. For example, when a buyer purchases a product but then changes his mind.

Once you understand both types of returns, you can implement strategic policies to avoid them. Consider using more detailed product descriptions with photos, different packing material, a different courier, or a different inventory management system for manageable returns. There isn’t much you can do about uncontrollable returns. However you might think about shortening the window of time a customer has to return an item. Finally, it is up to you to test both options to see which one works best for your company.

2. Have a Well-Defined Return Policy
 Return Policy

A clear and transparent return policy is essential for providing a great customer experience. It’s critical, just like your shipping policy, to make your returns policy easily accessible to your customers. You should post it on your website and any partner sites where you sell and include a hard copy with the product when shipping. It keeps you and the customer on the same page and avoids future frustrations by managing customer expectations regarding refunds, exchanges, and return deadlines.

3. Quickly control eCommerce returns

According to studies, 88 percent of customers would limit or stop shopping with a retailer that took too long to credit their refund. And 77 percent would be less likely to recommend a retailer to their social circles if it took too long to issue a credit. These figures have only risen as a return, and banking processes have become faster to meet the increasingly demanding customer preferences.

4. Understand the Cost of Returns
Cost of Returns

Maintaining customer satisfaction with a good return policy is critical, and customers appreciate it when a company offers free returns. However, it is critical to understand the impact of covering the costs of reverse shipping and tracking and how many work hours are spent managing returns to your business. If the numbers show that customer returns are nearly as expensive as creating a new product, consider issuing a refund and allowing customers to keep the product to cut your losses right away.

5. Analyze Your Returns
Analyze

When you receive a returned item, you have the opportunity to learn more about your products and your customers. Make sure you have a feedback forum where customers can tell you what you’re doing well so you can keep doing it and what you’re doing wrong so you can improve. By analyzing these variables, you will frequently discover commonalities between these products, which will help determine the source of the problem. Learning from your returns also entails creating buyer personas and identifying regular customers who buy and return products.

6. Provide Visibility through Tracking
 Tracking

The returns management process should be transparent in the same way. Most eCommerce businesses provide transparency into the shipping process after customers place orders. Customers will be curious about the status of their return or refund. As a result, it’s critical to provide visibility into this process by providing tracking information for their return shipment. You can also set up automated text alerts to notify them when their return is received and refunded.

ACHIEVE A STELLAR RETURNS MANAGEMENT WITH FULFILLPLEX

 Returns Management

Even with good product returns management software, managing product returns becomes more time consuming as your business grows. Furthermore, you might need a print on demand provider who stores, packs, ship products, and handle returns management for you. You can rely on Fulfillplex if you’re ready to up your e-commerce game by bringing in a top eCommerce fulfillment provider. Our packing professionals in our fulfillment centers take the utmost care when packing your goods to minimize returns. Of course, accidents happen, such as when a driver improperly handles the package. But don’t worry, we’ll handle the return and replacement process as well. Get in touch with us today to learn more!

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blog print on demand fulfillment

Best Advice to Choose a Print on Demand Fulfillment Provider

Best Advice to Choose a Print on Demand Fulfillment Provider

You can have the best product in the world, but it won’t mean much if you can’t get it to your customers safely and on time. As a result, selecting a print on demand fulfillment company for your eCommerce business is critical. If you choose wisely, your fulfillment partner can significantly contribute to the success of your brand. However, make the wrong choice, and you risk ruining your customer experience and losing future revenue from repeat customers. With so many print on demand companies to choose from, it is essential to choose the right one for you.

TIPS WHEN FINDING THE BEST PRINT ON DEMAND FULFILLMENT PROVIDER FOR YOUR ONLINE BUSINESS

1. Conduct some research.
research

The first thing you should do is look for available print on demand fulfillment companies. There are a thousand of them, and the internet is the quickest way to find them. Conducting research is one of the best ways to determine what each company offers, how their corporate culture operates, and whether or not they provide fulfillment solutions aligned with your needs.

2. Reduce the number of companies on your list.
shortlist

In theory, you could send your Request for Proposals (RFPs) to dozens of potential print on demand fulfillment partners, but this isn’t practical in reality. Moreover, you don’t want to become overwhelmed while reading, analyzing, and comparing numerous proposals. Make a shortlist of four or five companies that you believe will meet your needs and send the RFP to them. Send out Requests for Information or ask questions directly to the companies. In addition, if you have specific restrictions or requirements regarding who you do business with, ensure that they meet these requirements. For example, if your company has a strict environmental policy, you may only want to work with companies that share your values.

3. Establish your goals.
goals

To receive a proposal that meets your requirements, you must provide potential partners with as much information as possible. In addition, it’s tempting to withhold much of the necessary information because it’s susceptible. Your potential partners must be aware of your company’s goals, objectives, and history. Furthermore, they need complex data on fulfilled products, maximum order times, customer support policies, and quantity information. In addition, they will also need to know whether you want to outsource only your fulfillment business or if you need additional professional services such as customer service or eCommerce hosting. Because this information is so sensitive, your RFP should include a nondisclosure or confidentiality agreement.

4. Define your needs.
Define your needs

Define your needs and overall goals, but resist the urge to limit how print on demand providers respond. Some businesses require that proposals adhere to strict formatting guidelines. It reduces their ability to respond to your needs. Allow them to present their proposal in any way they see fit. It gives them the freedom to comment on your current processes or propose solutions you haven’t thought of. It also allows you to learn how the vendor operates, how future materials may be presented, and whether or not the company’s personality aligns with your own corporate culture.

5. Maintain open communication.
open communication

Maintain contact with the potential print on demand partners throughout the proposal process. They’ll have questions for you, and how well they communicate with you will help you decide if they’re a good fit for your needs and work style. Open lines of communication result in more detailed and specific proposals, allowing you to make better service decisions.

6. Take your time.
ask a lot of questions

You don’t want to have to change companies three months later. Check them out, talk to them, make sure they’re competent, and make sure you’re a good fit for each other. Examine the claims made by the company and speak with customers and trade references to ensure they are true. Before deciding on a company to work with, as a potential customer, you have the right to ask a lot of questions. If something doesn’t feel right, don’t be afraid to walk away.

EXPERIENCE THE BEST PRINT ON DEMAND SERVICES WITH FULFILLPLEX

 Best Print on Demand Services

You can choose from various fulfillment companies, but in an increasingly competitive online market, eCommerce order fulfillment must move as quickly as your eCommerce business. Fulfillplex is a top eCommerce fulfillment company specializing in designing eCommerce solutions that boost your online business. Our cutting-edge, proprietary order fulfillment software is revolutionizing fulfillment and meeting the demands of modern online businesses. Are you ready to learn how we can help your company increase efficiency and improve user experience? We’re ready to be your end-to-end fulfillment partner. Contact us today!