Even though eCommerce is a lucrative industry, individual eCommerce entrepreneurs face several challenges. However, the large volume and variety of orders are a constant source of frustration for any eCommerce business owner. As a result, the need to solve such issues gave birth to the eCommerce logistics industry. Furthermore, the best ecommerce fulfillment services can now significantly improve the core eCommerce business processes of order management, warehousing, packing, and shipping, giving their clients a competitive advantage. In a competitive and ever-changing industry, business owners should take advantage of any additional assistance they can get.
7 Qualities of the Best Ecommerce Fulfillment Services Provider
1. They can scale up or down alongside you.
Every month, eCommerce clients will never expect the same level of service from their logistics providers. However, the rate of orders coming in will reflect whether the business is slowing or accelerating. Furthermore, the ideal services provider will engage you on that rate of orders, regardless of how large or small.
2. They are detail-oriented and meticulous.
The right eCommerce fulfillment provider will care about the products you sell and will know how to handle them properly. In fact, with a global population of 7.87 billion people expected, that equates to approximately 27.2 percent of the world’s population shopping online. As a result, they should handle the orders of many online shoppers effectively. In addition, if they’ve successfully shipped orders of similar products with few complaints, they’re the people to hire.
3. They use cutting-edge technology and equipment.
A good company will have invested in the necessary hardware, software, and facilities to provide excellent order fulfillment services. In addition, it includes the delivery fleet, warehousing capabilities, and enterprise resource planning (ERP) systems used in order fulfillment. Furthermore, their technology should be compatible with yours. Moreover, their software should be able to integrate with your eCommerce platform without requiring any additional work from a web developer.
4. They understand how to manage costs accurately.
An order fulfillment company should understand how to price their services based on a regular business. In addition, look for a provider who will assist you in determining critical order fulfillment values, such as cost per order, and whose methods will save you the most money.
5. They have an extensive network and have worked with people just like you.
The size of a logistics company’s business network is one of the best indicators of its efficiency. In addition, it demonstrates that the order fulfillment company is aware of the trends, unique problems, and industry-specific approaches. It is frequently a sign that a large number of people trust them. However, if you need more assurance, ask if they’ve worked with similar eCommerce clients or people in your industry in the past and if those previous clients were satisfied with their service. Most importantly, what they will do to meet your expectations.
6. They have an outstanding return management system.
Customers do not always keep the items they purchase from your eCommerce store. It is why you must plan ahead of time and have a reverse logistics process in place if customers need to return items. A fulfillment company may offer customers returns management services in addition to packaging and shipping inventory. These services may include receiving returns, refunding payments, and providing customer support at all times.
7. They understand how to deal with surges caused by holidays or sales periods.
The actual test of an order fulfillment company’s mettle should be how they handle the most difficult situations, which are frequently during peak periods in the case of eCommerce. This year’s total holiday sales are expected to exceed $1 trillion. An experienced 3PL provider understands that holidays such as Christmas, Valentine’s Day, Black Friday, and other similar occasions can be stressful. They will also know how to make the necessary adjustments to continue shipping quickly and meet customer demand. Look for an order fulfillment company that offers same-day fulfillment.
Getting the right people to handle order fulfillment for you will keep your eCommerce business competitive. Not all fulfillment companies are the same. Each provider provides a unique set of order processing services. There are several factors to consider, including monthly order volume, the type of products you sell, and the location of your customers. So, find an ideal logistics partner, and your business will benefit as a result.
Fulfillplex is a great place to start if you’re looking for potential 3PLs. We are a top eCommerce fulfillment company that specializes in print on demand nutraceuticals and white label supplements. We will provide you with the assistance, facilities, and technology required to scale your business quickly. To learn more about our services, feel free to contact us right away.