As an eCommerce business owner, you are probably well aware of the significance of effective eCommerce order fulfillment. However, even if you have the best product in the world, having an efficient fulfillment strategy is critical. It will help you to deliver that great product to your customers as accurately, quickly, and affordably as possible. Furthermore, while fulfilling orders in-house is an option, eCommerce business owners have found that outsourcing fulfillment to top eCommerce fulfillment companies has significantly increased their success. In addition, it allows businesses to save time, money, ship orders much faster, and scale at a much faster rate.
6 WAYS TO IMPROVE THE MANAGEMENT AND OPTIMIZATION OF YOUR ECOMMERCE ORDER FULFILLMENT STRATEGY
1. Make your fulfillment process more automated.
By automating your fulfillment process, you effectively streamline tasks to save time, money, increase efficiency, speed, and satisfy your customers. Automation allows you to eliminate repetitive tasks in your fulfillment process, such as sending order confirmation emails, creating shipping labels, and manually printing labels on each package. In addition, allowing automated technology to handle these tasks will allow your orders to be filled and delivered to your customers more quickly. Furthermore, you will significantly improve your order fulfillment process by integrating your eCommerce shop platform system with the software of your eCommerce fulfillment provider. In essence, as soon as you receive a new order, it is automatically routed to your fulfillment provider’s warehouse, where it can begin processing immediately.
2. Maintain a straightforward returns management procedure.
Returns are unavoidable. It is an essential component of any eCommerce business. However, how you handle the return may determine whether the customer will do business with you again. Make a clear ‘Returns/Refunds’ policy available on your website, and make it as simple as possible for customers to exchange or return items and receive a refund. In addition to order fulfillment, your print on demand provider should provide customers with return management services. These services include professional customer support, receiving returns, refunding payments, and processing returns in the manner of your choice.
3. Establish seamless integration with flexible Order Management Systems (OMS) and Warehouse Management Systems (WMS).
This step highlights the importance of partnering with a technologically advanced fulfillment provider to integrate your store with their software for real-time access to information such as order processing, inventory levels, reports, and even email alerts from customers. A good OMS and WMS allow you to integrate your eCommerce store or marketplace seamlessly. Furthermore, your fulfillment partner should have the software and resources needed to scale with your business without disrupting your supply chain.
4. Enable the visibility of E2E orders.
End-to-end order visibility, also known as E2E order visibility, is simply the ability to increase transparency across your entire supply chain. It gives you and your provider access to important information about your inventory and eCommerce order fulfillment processes. In addition, it allows customers to track their orders and see what’s currently available in your inventory.
5. Use one-of-a-kind custom packaging.
Packaging is an essential element in ecommerce and increasing customer satisfaction. In addition, you can use it to set your brand apart from the moment your customer sees it. The best print on demand company will handle custom packaging design for eCommerce order fulfillment. Their in-house packaging designer will work with you to create a one-of-a-kind, high-end method of unpackaging product that your customers will adore.
6. Offer fast shipping.
And “fast shipping” is getting faster, with same-day delivery being the most recent hurdle for merchants to overcome. According to a February 2021 Digital Commerce 360/Bizrate Insights survey of 1,047 shoppers on conversion rate, 68 percent of consumers said fast shipping would lead them to place an online order. More than a third—36 percent—of online shoppers have ordered from a web-only merchant for same-day delivery. Aim to deliver your products in the shortest amount of time and at the lowest possible cost.
MANAGE AND OPTIMIZE YOUR ORDER FULFILLMENT WITH FULFILLPLEX
Making changes to improve and optimize your eCommerce order fulfillment strategy can be a daunting task due to the moving parts of the process. We understand, and that is where we come in. Allow us to handle fulfillment so you can focus on other aspects of your business, such as a brand building. We also offer print on demand services specializing in print on demand gadgets and print on demand nutraceuticals. Contact us today to improve the management and optimization of your eCommerce order fulfillment.